Meet Samantha Racco, CPX Interactive’s Q/A Manager, and find out how she helps publishers on a daily basis.
1. Who are you and what do you do here at CPX?
My name is Samantha Racco and I am the Q/A (Quality Assurance) Manager at CPX Interactive.
2. What kinds of things do you do on a daily basis during a normal work day?
My days are filled with communicating with publishers that are experiencing any sort of problem. I put publishers in touch with our accounting team to get any payment issues cleared up. I also manage the publishing interns, who do various research projects for the Account Managers and the Q/A Team. I handle all aspects of publisher support, and work closely with my associate John Rosa to ensure that all publishers that work with CPX Interactive have a positive experience and receive hands-on support. On any given day, I can be creating sites, reviewing publisher applications for acceptance, updating the CPX Verticals, or working with the accounting team to get a payment problem cleared up. I like to think of myself as a utility player.
3. In what way do you work with the publishing team?
I am the liaison between the publishing team and the finance department. I also work closely with the publishing team on large research projects.
4. What is your background, and how did you end up at an online ad network?
I graduated from Long Island University in 2004 with a BA in History. While at college, I concentrated heavily on history and political science courses. In addition to ten years experience on a functioning Long Island farm, I was also the Executive Assistant to the head instructor at the Stevenson Academy of Fine Arts. I always liked working in a laid back and productive atmosphere, so when I was offered a position as an Account Manager back in 2007, I jumped at the opportunity. I was an account manager for about a year, and when the Q/A team was being developed, I was offered a spot, and decided it would be a great move. I like helping people; whether getting them a payment reissued, adding sites to their accounts, or answering any other questions they may have about our network.
5. What is your favorite thing about working for CPX?
It’s hard to narrow down my favorite thing about CPX, but I guess it would have to be the work environment. Being surrounded by some of the smartest people I know, in and out of the industry, makes it exciting to come to work. There is always an opportunity to learn something new, and take on new responsibility.
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